Shipping policy

Delivery Coverage
We currently deliver across the UK Mainland and selected locations outside the mainland, including:

• The Highlands & Islands of Scotland

• Northern Ireland

• Isle of Man

• Isles of Scilly

• Channel Islands (Jersey/Guernsey)

• Republic of Ireland

Dispatch Time
Orders are processed and dispatched within 1–4 working days. Please note that this may vary during public holidays, busy seasons (e.g. Christmas), and scheduled stock intake periods.

Delivery Timeframes

• UK Mainland:

  • Express Delivery: 1–3 working days

  • Standard Delivery: 2–4 working days

• Outside UK Mainland:

  • Estimated delivery: 5–10 working days

Shipping Costs
Shipping charges are automatically calculated at checkout based on the total weight of your order.

• Pallet shipments are sent via Standard Delivery.

• Orders over 6400kg: Our team will contact you to arrange delivery and confirm any additional costs.

Split Shipments
Large orders may be divided into multiple consignments and may arrive on different days. You will receive tracking details for each parcel.

Tracking Information
Tracking numbers are provided via email once your order has been packed and dispatched. If you do not receive your tracking email, please check your spam/junk folder or contact us at wholesale@supamart.co.uk.

Missed Deliveries
Once dispatched, it is the buyer’s responsibility to ensure someone is available to receive the parcel. Supamart Wholesale is not liable for any loss or damage due to missed deliveries.

Delayed Deliveries
Delays can occur due to weather, road closures, or seasonal demand. If your parcel hasn't moved within 5 working days, contact us at wholesale@supamart.co.uk. Please raise any delivery issues within 7 working days.